Delivery Questions
STRIKE POLICY
You received a strike for missing your scheduled delivery or the removal of products at the door. Three strikes and you will be suspended from our delivery services.
WHAT IF I NEED TO RESCHEDULE?
If you would like to change the scheduled delivery time for your order, please call our store at 410-267-3000. Please try to let us know by 6PM the night before. Rescheduling the day of delivery may result in loss of sale pricing and/or a strike on the patient profile.
CAN I CALL THE STORE TO PLACE A DELIVERY ORDER?
We strongly encourage that you place your delivery order on our online website so you can choose your own delivery date and time when placing the order. However, feel free to call about any issues.
WHAT HAPPENS AFTER I PLACE MY ORDER?
We put your order together for you and add you to the delivery route. All you must do is make yourself available during your scheduled delivery window and answer the call from our drivers/coordinators when they are arriving at the delivery address.
WHAT IF I ORDER MORE THAN MY AVAILABLE ALLOTMENT?
We will check your allotment before your delivery date. If the available allotment is insufficient, we will attempt to contact you to make any necessary adjustments. If we cannot get in contact the order will be cancelled and put back.
HOW DO I CHANGE MY ORDER?
To make any adjustments to your order please call our store at 410-267-3000. We can make adjustments until 6PM the night before your scheduled delivery.
When adding products on to an order, we will go by the price for the day off the add on.
WHAT IS YOUR RANGE OF DELIVERY?
We deliver to most counties in Maryland except Allegany, Cecil, Carroll, Garrett, Howard, and Somerset County. We do our best to coordinate monthly trips to counties that we do not regularly service. We currently have no plans to expand our delivery fleet due to the regulation stating we must cease delivery by July 1st 2024.
WHERE CAN I HAVE MY ORDER DELIVERED TO?
We only deliver to residentially owned addresses per MCA law. No hotels, businesses, or public addresses. It does not need to be your personal address, just A private address.
WHAT DEALS DO I GET?
You get the daily deal of the date you place your order; your scheduled delivery date has no effect. As well as any running delivery-only special. “In-store Only” deals do not apply to our delivery service.
CAN I RETURN AN ITEM THROUGH DELIVERY
We can only return items that are defective. We cannot return flower products for any reason.
DO YOU OFFER SAME DAY DELIVERY?
We are happy to announce same day delivery for Anne Arundel, Prince Georges, Montgomery and Calvert. You have until noon of that day to place your order.
CAN I PLACE AN ORDER FOR AN EXACT TIME?
Orders are placed for specific time frames according to the delivery date and county. The qualified patient or caregiver must be available for the entirety of the allotted time frame. Most time frames are two hours with some being three hours. *please allow up to an extra hour after your said timeframe for unforeseen circumstances*
HOW FAR IN ADVANCE CAN I PLACE AN ORDER
You can place an order up to 6 days in advance. Example: Your county is scheduled for delivery on Mondays. You can place an order as early as Tuesday morning all the way through to Sunday at closing time, so long as your county is not already fully booked.
WHY CAN'T I PLACE MY DELIVERY ORDER?
If you can’t place a delivery order to your address, we are fully booked for your county. Check back periodically for any openings.
CAN I ADJUST AN ORDER I'VE ALREADY PLACED?
Yes, please call us to adjust any existing delivery order. This ensures that you will maintain your scheduled delivery time while simultaneously keeping any available time slots open for other patients.
CAN I PICK UP DELIVERY ORDER IN-STORE?
Absolutely, but we will not honor any delivery discounts unless your scheduled delivery window is unavailable due to delivery vehicle maintenance or unforeseen circumstances.
