Agreements and Policies

ALLOW US TO ENSURE YOU RECEIVE YOUR PRODUCT ON TIME

Strike Policy

Failure to receive, reschedule or cancel an order with appropriate notice may result in a strike. If a patient receives a strike, they will receive a phone call to let them know why and how many they have. If a single patient receives 3 strikes their access to our delivery program will be assessed and may be revoked.

Drop-Off Confirmation Policy

Deliveries must be accepted in person by the patient or registered caregiver. Recipients must confirm they are available on the day of their scheduled drop-off. If we are not able to get in contact after multiple attempts, the patient may receive a strike on their account and we will not attempt delivery.

The phone number calling will be different than our retail phone number so please turn off any call blockers on the day of delivery.

Cancellation Policy

We ask that to cancel or reschedule you let us know by 6PM the night before your scheduled delivery. If you must cancel the same day of your delivery please try to give as much notice as possible by calling the store at 410-267-3000. Cancelling the day of scheduled delivery may result in a strike being placed on the patient profile.

agreements and policies